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Terms & Conditions

Each of our exclusive offers and standard rates has its own terms and conditions. These include availability, pricing and discounts, cancellation terms, deposit information and pre-payment requirements.

Please choose your offer or package name from the right hand menu to view the relevant terms.

If you’re unsure about which terms are applicable our reservations team are happy to help, please call them on 0800 049 8000. 

In addition to individual terms and conditions for our rates and offers, the following applies at all times:

Rates are updated periodically, and whilst every effort is made to ensure the accuracy of all prices, regrettably, errors do very occasionally occur. Where an incorrect price is displayed and is clearly a genuine and honest mistake, we shall not be bound by such price. We reserve the right to cancel or amend any reservations made at incorrectly offered prices. We will endeavour to contact all guests affected by such a scenario before taking any action in relation to amending the rate or cancelling the booking. This applies to reservations made through any and all channels, including, but not limited to, our own website and the various online travel agencies that we partner with.